CLIENT STORIES
These are accounts from people who have used our services. We present them without editing the parts that are qualified or measured.
Back to Home340+
Residents placed since 2017
4.8
Average satisfaction score (of 5)
94%
Tenancy renewal rate
8+
Years serving Sri Hartamas
TESTIMONIALS
James Whitfield
British national, relocated from London
Used the Signature Programme after a two-week search on listing sites produced nothing I actually wanted to see in person. Nadia had three properties for me within ten days, including one that was not on any platform. I am now in the second year of that tenancy. The building character notes were the part I found most useful — they told me things a photograph simply cannot.
April 2025
Lim Tze Wei
Kuala Lumpur, moving within the city
I had been in my previous flat for four years and was not sure what Sri Hartamas would offer at my budget. The Residence Search service helped me understand the market properly before I committed to anything. The shortlist was well-matched — three properties, two of which I seriously considered. I would have preferred slightly more communication during the search week, but the outcome was good and I am settled here now.
March 2025
Sonia Narayanan
Singapore, secondment to Kuala Lumpur
My secondment came with six weeks' notice and I needed a place ready before I arrived. Hikayat handled everything while I was still in Singapore — video walk-throughs, the lease review, the inventory. I arrived at KLIA and was met by Siti, who took me to the flat. The whole process was considerably less stressful than I expected a cross-border relocation to be.
April 2025
Reza Halim
Kuala Lumpur, property investor
I used the Tenancy Coordination service when a colleague's expat tenant needed to be placed and managed. Azlan handled the lease and the owner had some unusual clauses that needed attention — he dealt with that without any drama. The inventory was thorough. Twelve months in, the tenancy has run without issues, which is really all you want from this kind of arrangement.
May 2025
Marie Chevalier
French national, ASEAN regional role
This was my third posting in Southeast Asia and by far the smoothest arrival experience. I mentioned during the briefing that I wanted to be able to walk to a good café in the morning and that I needed reliable air conditioning in the building. Both were on the shortlist criteria. The flat I chose had been empty for three weeks and was not listed anywhere publicly.
April 2025
Ahmad Zulkifli
Penang, relocating to KL for work
Coming from Penang I did not know Sri Hartamas at all. I found the search service useful for understanding the district as much as for finding a place to live. The written notes on each building were detailed — parking situation, proximity to shops, what the lobby feels like. I chose a walk-up I would not have found on my own and the lease process was handled cleanly. Four stars because I did not need all the coordination services and it might have been useful to have a lighter option.
March 2025
CASE STUDIES
CASE STUDY ONE
A client arriving from the UK had four weeks to secure a flat before their start date at a Kuala Lumpur-based firm. They had no prior knowledge of Sri Hartamas and could not conduct viewings in person until ten days before their move date.
We began with a remote briefing, conducted pre-visits within five days, and delivered a shortlist of four properties with video walk-throughs and written notes. Two properties were held for live viewings during the client's arrival window.
Lease signed on day two of the client's arrival. Move-in completed four days before the work start date. The client renewed at twelve months. Total search duration: 22 days from briefing to signed lease.
"I was half expecting to settle for something that would do for six months. Instead I found a place I actually look forward to coming home to."
CASE STUDY TWO
A resident placed through our coordination service encountered a maintenance dispute with their owner at month seven of a twelve-month tenancy. The owner was contesting responsibility for a water heater replacement that was not clearly addressed in the lease.
We reviewed the inventory record and the lease clause relating to appliances. The inventory had documented the water heater as in working order at move-in. We mediated the conversation between resident and owner and produced a written position on the contractual question.
The owner agreed to fund the replacement within ten days. The tenancy continued without further friction. The resident renewed for a second year. This outcome was directly enabled by the thorough inventory taken at move-in.
"Having someone who was not emotionally involved in the dispute and who had the documentation made all the difference."
CASE STUDY THREE
A senior executive relocating from Tokyo required a full-floor residence in Sri Hartamas with specific requirements: high floor, minimal shared amenity, direct car access from parking to lift lobby, and a building that had not experienced management changes in the past two years.
We identified two buildings in the district that met the management stability criterion and accessed both off-market through existing owner relationships. A building dossier was prepared for each and presented remotely. Private viewings were arranged during a pre-relocation scouting trip.
Placement in the first building presented, at a rental negotiated 8% below the owner's initial position. Airport reception arranged at KLIA. Household staff introductions completed before move-in. Client has been in residence for fourteen months without escalating a single maintenance matter.
"The dossier on the building was more useful than three months of my own research would have been."
+60 3 6201 7458
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Jalan Sri Hartamas 8
Sri Hartamas, 50480 KL
Mon–Fri: 9 am – 6 pm
Sat: 10 am – 3 pm
CREDENTIALS
Board of Valuers, Appraisers, Estate Agents & Property Managers Malaysia
Best Specialist Rental Service, Malaysia 2024
Expatriate Living KL Guide, March 2025
Real Estate and Housing Developers' Association Malaysia
YOUR TURN
We would be glad to hear what you are looking for and whether Sri Hartamas might be the right place to look.